Office Policies and Guidelines

Appointments

We respect the value of your time. We schedule and reserve appointment times specifically for you. Barring unexpected emergencies, we strive to see you promptly at your reserved time and do our best to uphold our reputation for “running on time.” In return, we ask that you arrive promptly and give us at least two days notice if you need to reschedule. We can then offer your appointment time to another patient needing help.

Payment

Some patients prefer to pay for services in full with a check, cash or credit card. To help provide payment options to patients, our office offers a liberal payment plan offering low monthly payments through CareCredit.

Insurance

As a courtesy to patients, we will also allow assignment of dental insurance benefits. Before or at the time of service, patients pay the portion of the fee not reimbursed by insurance and we will file for the anticipated insurance payment. Please understand, however, that the obligation for payment remains with the patient. Accepting reimbursement is simply a courtesy that we extend to insured patients for 30 days after treatment. If an insurance company has not sent reimbursement to the office within 30 days, we do request that the treatment balance be satisfied and ask you to contact the insurance company and encourage them to meet their obligation. If you ever have a question about a statement, payment or insurance reimbursement, please contact us. We are here to help and welcome your inquiries.